About TCF Integrator for Short-term Insurers

With ever-changing financial services regulation, short-term insurers must keep informed of relevant legislative developments, judgments, rulings and enforcements.

They also need to act on the Treating Customers Fairly (TCF) principles, a cross-cutting and outcomes-driven approach to regulation and supervision, designed to ensure that regulated financial institutions apply standards of fairness to their customers and that they can demonstrate this by delivering on six specified outcomes.

Many short-term insurers find it time-consuming and difficult to keep informed of contraventions of financial services rules and to understand and apply the connections between a raft of short-term insurance legislation and the TCF principles to ensure compliance. It is often difficult to understand how these rules relate to the day-to-day business of a short-term insurer.

The TCF Integrator for Short-term Insurers is as a user-friendly and continually updated electronic tool, taking each of the six phases of the short-term insurance product life-cycle and linking them to the related TCF principles and plain-language explanations of the applicable sections of the following key legislation:

• the Short-term Insurance Act 53 of 1998 (STIA)
• the Policy Protection Rules (PPRs)
• the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS) Act)
• the General Code of Conduct (GCC)

• to-the-point summaries of important related case law, FAIS Ombud determinations, enforcement actions, and
• alerts on important regulatory developments

• search
• download text
• highlights important information
• embed your own notes in the platform
• post tasks or messages to colleagues

• Product service and design
• Promotion and marketing
• Advice
• Point of sale
• Information after point of sale
• Complaints and claims handling

Suitable for:

• Key individuals and brokers
• Management
• Trainers
• Other stakeholders in the field of short-term insurance

Created with a leading expert

Daleen Millard is a professor of private law at the University of Johannesburg. She is the author of Juta’s Insurance Bulletin, a quarterly publication on insurance law, and she also writes the chapter on insurance for Juta’s Law Quarterly. In 2013, her special interest in insurance law lead her to publish Juta’s Modern Insurance Law in South Africa for insurance brokers. In view of the recent emphasis on the role of insurance intermediaries and advisors she has published several journal articles and papers and has presented on the topic, both locally and internationally. She co-authors The FAIS Act Explained with Wendy Hattingh, which is now in its second edition. She is a member of the Association de Droit Assurances Internationale and co-authors the South African chapter with Prof Birgit Kuschke.